Refund policy

REFUND, RETURN, AND CANCELLATION POLICY

ALL ORDERS ARE CONSIDERED FINAL! No returns, refunds or cancellations due to buyer remorse, change of mind, buyer personal and/or financial issues, manufacturing delays, etc. OFFICIALLY, NO RETURNS, REFUNDS OR CANCELLATIONS! PERIOD! HOWEVER, we may grant such a request on a case-by-case basis and will be solely up to our discretion. If the return or cancellation is approved, then all returns and cancellations are subject to a 20% restocking or cancellation fee.

Preorders/Presale dates are estimates and can change without notice due to any manufacturing or delivery delays or ANY other reasons.

Keep in mind, we will NOT ship any items in your order until all items are obtained. Even if those items are Preorder/Presale items that are holding back the order, we still cannot ship until the order is complete! We do not have the ability to split orders. Please make multiple orders separating In-stock items from Preorders/Presales, if necessary.

If the item is faulty, damaged or inoperable due to our mishandling or packaging, then we will always accept the return within 30 days from the delivery date for a full refund or exchange for the same or similar priced item if item is not repairable. Buyer will be responsible for return shipping initially, and after we receive the return and test it thoroughly, we will refund the return shipping along with any other refund or exchange if applicable. Shipping will be reimbursed up to the weight of the item. Excessive packaging causing high shipping rates will not be refunded. Please be sure to thoroughly clean and test your games and consoles before requesting a return. We cannot confirm all aftermarket hardware will be compatible with original hardware, so we do not provide any warranty when it comes to aftermarket hardware usage of any kind. If we find that the item is still operable, the buyer will be fully responsible for reshipping it back to their location within 30 days or the item will be discarded automatically. So please contact us for help first before deeming the item is a faulty product.

All Preowned games are cleaned and tested before listing. Please refer to our Warranty Policy page for more details.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@gamerlifestore.com. If your return is accepted, we’ll send you an approval notice, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@gamerlifestore.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. WE DO NOT PROCESS RETURNS FOR DAMAGE TO BOXES/CASES/COVERS OF ANY ITEM. IF IT IS IMPORTANT TO YOU, PLEASE PURCHASE NAVIDIUM SHIPPING PROTECTION.

Keep in mind we do provide shipping insurance for damage and lost packages in transit up to $200 free of charge. Any shipping losses exceeding $200 is the customer's responsibility to purchase Navidium Shipping Protection at checkout.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please allow a minimum of 7 business days (Mon-Fri) to process all returns.